This policy uses “Captrz,” “we,” “us,” and “our” without identifying a legal entity that has not yet been approved. Final self-service cancellation timing, automatic renewal behavior, and refund eligibility remain commercial decisions requiring approval before checkout is enabled.
- ChooseReview the displayed price and billing period.
- ConfirmAccept the applicable checkout or order terms.
- ManageUse the stated account or contact route for billing requests.
1. Price and billing terms
Controlling prices are those displayed at the approved checkout, invoice, order form, or other purchase confirmation. The purchase flow should state the billing period, currency, applicable taxes, payment timing, and any renewal behavior before a customer commits.
Website pricing may be updated for future purchases. Changes to an existing paid relationship are governed by the applicable accepted terms and any required notice.
2. Cancellation requests
The method for requesting cancellation, when cancellation takes effect, and whether service continues through a paid period must be stated in the applicable checkout, account, or order terms. Until those terms are approved, Captrz does not promise “cancel anytime,” immediate cancellation, a specific notice period, or a particular effective date.
A request should include enough account and billing context to identify the purchase. We may take reasonable steps to verify the requester’s authority.
3. Refund eligibility
Whether a payment is refundable depends on the applicable purchase terms, the reason for the request, the service provided, and any rights that apply by law. This policy does not establish an all-sales-final rule, a satisfaction guarantee, a 14- or 30-day refund window, prorated credits, or any other unapproved refund promise.
Submitting a request does not itself establish eligibility. Captrz should review the applicable terms and respond based on the specific purchase.
4. Enterprise and negotiated orders
An enterprise order form, statement of work, or other signed agreement may contain different billing, renewal, cancellation, refund, service, or termination terms. If those terms conflict with this general page, the signed agreement controls for that order.
5. Billing errors and disputed charges
If you believe a charge, invoice, or payment status is incorrect, contact us promptly with the account name, transaction context, date, and a description of the issue. Do not send full payment-card details by email. Captrz may request reasonable verification and coordinate with the applicable payment or billing provider.
6. Statutory rights
Nothing in this policy excludes or limits refund, cancellation, withdrawal, or other consumer or business rights that cannot lawfully be excluded. Which rights apply can depend on the purchaser, jurisdiction, transaction, and service.
7. Contact
Billing and cancellation questions may be sent to hello@captrz.com or through the contact page. A legal entity name and postal address are intentionally not published because they have not been approved.
Common questions
Does Captrz promise that I can cancel at any time?
No. Cancellation timing and method must be stated in the applicable approved purchase terms.
Is every payment refundable?
No universal rule is published. Eligibility depends on the applicable purchase terms, circumstances, and law.
Will annual purchases be prorated?
No prorated-credit policy has been approved. Any treatment must come from the applicable purchase or order terms.
Does the website pricing create an entitlement?
No. Prices and high-level positioning do not establish unapproved plan features, limits, users, support, or other entitlements.
Related Captrz pages